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Terms & Conditions

There are no further changes to the Terms and Conditions below due to coronavirus (COVID-19).

I always adhere to the highest standards of hygiene, both personally and in terms of the makeup and hairstyling tools I use, but if you would like any further information on my exact hygiene procedures please let me know and I will be happy to provide them. 

The Client: The recipient of the service
The Company: Carter Hair & Makeup
The Agreement: The agreement between the Client and the Company, confirmed by email, for provision of the service
The Fee: The amount payable by the Client to the Company for the service in the Agreement
The Artist: Holly Carter 

Bookings are either secured by receipt of a 25% booking fee, the amount of which varies on the service and can be found on the appropriate webpage for the service, or by paying the full price for the service via the appropriate webpage. Receipt of a booking fee or full payment confirms the Agreement and secures The Company’s service on the agreed date and time for the agreed Fee.
Booking fees are deducted from the final fee due. Enquiries for which neither a booking fee nor full payment have been paid are not confirmed and therefore provision of the service cannot be guaranteed, and an Agreement is not formally in place.
Booking fees are non-refundable and full payments are non-refundable if a cancellation is received less than 12 weeks before the service is due to commence.

Cancellations of bookings are only deemed valid if received via email to
The Fee is always either agreed via email or stated on the appropriate webpage. Verbal agreements are not offered as they are not deemed valid by The Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an emailed Agreement is already in place with the Client.

Invoices for booking fees or service fees are sent from the Company to the Client via email as soon as possible after a booking has been confirmed via email.

1 week after completing the trial, 50% of the final balance is due.
Invoices for the final balance of the Fee are sent from the Company to the Client up to 4 weeks before the start date of the service, unless the service is in less than 4 weeks’ time in which case it will be sent immediately after the booking has been confirmed via email.
Full payment of the balance of the Fee is required 1 week before the service at the latest, if the service is less than 4 weeks away, full payment is required to secure the booking.
Payment is accepted via bank transfer.

For booking fee payments, the booking is only confirmed once the bank transfer has cleared in the Company’s bank account.

Travel expenses are incurred for services booked from The Artists home. Where travel expenses are incurred within the mainland UK they are at a rate of 50p for every mile from Bishops Stortford, Hertfordshire and are based on the return journey. 

Where travel expenses are incurred for travel by car and the service is to be provided within the London Congestion Charge Zone, at times when the Charge is in operation, the London Congestion Charge fee will be added to the Fee.
Distances are calculated using an online journey planner. 

If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process.

Any car parking charges will be paid by the client.

Accommodation expenses are incurred for services provided within the mainland UK for bookings away from Bishops Stortford, Hertfordshire where The Artist would have to leave their home address on or before 6am.
This will be discussed and agreed with the Client during the booking process.
£50 will be charged for subsistence for every 24 hours spent away from home for a booking.
The Company will always endeavor to find the most cost-effective option.

It is the Client’s responsibility to inform the Company who is engaged to provide the service, of any potential issues such as but not limited to medical conditions and mobility requirements. The Company cannot be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Company of any known conditions as stated above, or of any conditions unknown to the Client at the time of the service. 

The Company reserves the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company deem as a risk to the Client’s health and well-being. In these cases, any payments that have already been made by the Client are non-refundable.

Due to Health and Hygiene guidelines, at no time is anyone permitted to borrow or touch a Hair or Makeup Artists Kit. If any loss or damage is made to the kit of The Artist or any member of the team, then or tools as they are not being supervised, The Artist or any members of the team cannot be held responsible. it is the responsibility of the client to replace that item. 
Due to issues of Health & Safety it is respectfully asked that Children be supervised at all times. Children must be supervised by someone who is not having a service done at the time. If at all possible it is requested that the room where Hair and Makeup is taking place be kept child free (under 3) due to hot styling tools and the expensive products we use.

The Company will always endeavour to honour the Agreement to the best of its ability.
There may be circumstances beyond control of The Company if The Artist is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.

The Company reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

Unless specified differently on the webpage for the service:
•    payments made to the Company for a service that is subsequently cancelled by the Company will be refunded in full within 7 days of the cancellation; and
•    cancellations by the Client for a service where a payment has been made, that are received less than 3 weeks before the start of the service are non-refundable. Cancellations received before this time will be refunded minus any admin fees, within 7 days of the cancellation.
Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Company and are non-refundable by the travel/accommodation provider(s) will incur full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.
Cancellations are only valid if received via email to

Changes to number of services required made any later than 90 days prior to the wedding will be charged at full price. Or equivalent to the minimum booking fee of £500 not including a trial or travel charge

Photographic/video images of the client will not be used in promotional/marketing material unless the client’s express permission has been granted.


Maximum time allocation for trials: the maximum time that the Team can spend on any one trial is 2.5 hours for a makeup or hair booking or 3.5 hours for a makeup and hair booking. Any additional time required for trial sessions will have to be booked as a repeat trial.

Repeat trials: If a second makeup and/or hair trial are requested the same fee applies as for the first trial.
Single bride supplements and minimum booking sizes for bridal services: extra charges are applicable for single bride bookings.

Assistants: If the start time for a booking is amended to be later than in the initial Agreement, however the finish time is to remain the same; or if a booking is requested for one Team member but is deemed by the Company not to be possible for one person due to time constraints, an assistant to the makeup artist/hairstylist can be booked for an additional £100 in total per booking.
Individual lashes: individual lash application is included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.

Makeup/hairstyling services for younger members of the Party: makeup services for members of the Party who are up to 5 years old are complimentary. This will only include lip gloss, blusher, and shimmery eyeshadow application.
Over this age, If a more complete makeup service is required the full bridesmaid’s price will apply.
Hairstyling services for members of the Party who are under 5 years old are complimentary. This will only include plaits or simple pinning up – up to 15 minutes of hairstyling per Party member.

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